q. How do I activate my Toll-Free VoiceMail Service?
a. You can activate your Toll-Free VoiceMail Service immediately by dialing the InteliPhone™ number you chose when you signed up. After a brief voice authorization, simply follow the instructions to record your personal mailbox greeting. You will need your PIN number to complete this step. And remember, you can change your greeting at any time.
q. How do I activate my Local VoiceMail Service?
a.To complete activation of your Local VoiceMail Service, you'll need to contact InteliPhone Customer Service during normal business hours. The Service Representative will help you choose from a list of available numbers for the local calling area you selected. Local numbers are typically activated within 30 minutes. In the unlikely event we are unable to immediately provide a local number for your calling area you will receive a credit for the time you wait, or a full refund should you decide not to wait for activation.
q. How do I activate my Follow-Me Service?
a. You'll need your User ID and PIN which was provided to you upon sign-up. To activate service, simply dial your InteliPhone™ number and you'll hear "When you're ready to set up your service, press 1". Press  and enter your PIN when requested. Follow the instructions to record your 'Corporate Greeting', which is the greeting callers hear when your Follow-Me service answers.Hello, this is Mark. Please hold on while my automated system locates me.
Thank you for calling ABC Company. Please hold for the next available service representative.
You've reached Bill Smith's personal follow-me service. Please hold while he is located.
Some example scripts are:
You'll also be prompted to record your personal mailbox greeting. This greeting is heard by callers if you cannot be reached. A beep tone usually follows your recording. Some example scripts are:
Hi this is Mark. Sorry I missed your call. Please leave your name, telephone number and a short message and I'll return your call as soon as possible.
You've reached the customer service department at ABC Company. All of our representatives are on the line with other clients. Please leave your name, telephone number, and a brief message and we will return your call promptly.
Bill Smith is not available. Please leave your name and number and he will return your call as soon as possible.
Remember, you can change your greetings at any time by telephone or by web upload.
q. How do I activate my Hosted PBX Service?
a. No books for you! We do all of the setup! A trained InteliPhone PBX Specialist will setup your announcements, menus, extensions and recordings, in most cases, within 24 hours. We'll help with the scripts and manage the professional recording and installation.
Below are the basic steps we will follow to implement your InteliPhone Hosted PBX Service.
When you subscribe, you will be assigned an Implementation Manager. This trained technician will be responsible for your professional recordings, menus, announcements, extensions and feature selection. He or she will contact you to discuss the operation of your business and how your calls should be handled.
With help from your Implementation Manager, you will write you company greeting and main menu along with any announcements you may want to include. Once you've agreed on a final script, it will be submitted for next-day recording.
As we wait for the completed recordings, your Implementation Manager will configure your menus, announcements and extensions based upon information you provided during your discussions.
Installation & Testing
Recordings are installed and tested, and once we're satisfied, your Implementation Manager will contact you to schedule an administrative overview. During this overview, you will learn how to add extensions, update features, change menu settings, download system voicemail recordings, read reports and more.
After your review you'll have a 24 hour 'free use' period to test all of your recordings, make final adjustments to coverage options, and to practice taking calls. You'll want to put your service to the test. After all, it is your 'front-door'.
At the end of your review period, your service date and usage account will be reset, and your Hosted PBX will be fully operational. If you have questions or need to make changes after the review period, don't worry -- we're always here with free, friendly telephone support!