Some callers prefer automation, some prefer a real person - blending them together can save you a bundle!
Ideal for small business, InteliPhone Live Operators let you add an extra employee -- but only when you need it!
By using our online Control Panel, or one of our free Smartphone Apps, you decide when and how to make our live operators 'available' to your callers.
InteliPhone™ Live Operators: Your Small Business Seems Large
Our professional, US based operators will greet your callers with your company name and a script you've written. They can answer basic questions, provide directions, and take urgent messages for your business and employees -- as though they were sitting at your own reception desk. You can even share operator responsibilities by assigning operator calls to your staff, when they are available, and to our live call center when they are not.
Our custom messages fields allow our operators to collect other important information, besides name and call back number, to help expedite your response. Our operators can request account numbers, callback times, e-mail addresses, driving directions and more! Information will be sent immediately by text to your mobile phone, or to your e-mail address. You can also retrieve messages online in our Control Panel and from your Smartphone using our free Android App.
Provide a new level of service for your clients at a fraction of the cost of a full-time employee with your own 24 hour live message center!
Considering a Live Service?
Our studies show even under the most extreme circumstances a percentage of your callers prefer, or at least, are willing to use voice mail instead of live operators. Moving just a fraction of callers to a less expensive service can save you a bundle! See how much you'll save on our comparison chart.
You can block calls from individual telephone numbers, exchanges within cities or entire area codes. Set your preferences in the InteliPhone Control panel. Update anytime. Callers who are 'blocked' hear a "Number Not in Service" recording.
Toll-Free numbers listed on our order page are available to use now. When you order is completed, you account is ready to take calls. Under most circumstances, local and international numbers ordered during business hours are ready to use within 30 minutes.
Business Day/After-Hours Mailbox
All InteliPhone™ services allow you to set your own business hours. Caller's hear either your business day or after-hours mailbox greeting depending on your time of day settings.
Record your outbound greetings over the phone, or record and upload from your computer.
For a one time fee, our professional recording artists can create custom greetings for you using your script. We'll even help you write your script!
Call Detail Reports
Complete Call Detail Reports are generated daily allowing administrators to view date, time, dialed number, extension, Caller-Id, duration, and cost for each call received by InteliPhone. One full year of reports are available online, additional years available by request. Call Detail includes a reverse look-up link for listed directory numbers. Real-Time detail is also available in the Recent Calls report.
A memorable telephone number can help drive customers to your products and services. InteliPhone offers Free Vanity Number Search to all InteliPhone™ subscribers. We'll help you locate your own special number and handle the details to activate it on your account.
Instant Message Notification
InteliPhone™ notifies you of a new message even before your caller hangs up! You simply specify an e-mail address or group of addresses where you would like message notification to be sent. We'll send you a straight-forward text message listing date, time, and caller-id along with a quick-login link for retrieval. You can also choose to attach recorded message wav files to notification e-mails and eliminate the need to login.Use e-mail to text-messaging capabilities of your wireless phone for instant notification wherever you are.
PS: We won't spam you with advertisements!
Missed Caller ID
With Missed Call-ID, you'll receive an e-mail notifying you of each call received even if the caller left no message. This can be useful in tracking sales leads or following up with clients. Use a phone, or the web to get the Caller-ID of your last call. Better than Caller-ID, calls to InteliPhone™ Toll-Free Services use Automatic Number Identification (ANI) direct from the phone company. With ANI, callers cannot suppress their Caller-ID when dialing your toll-free number; you will even receive Caller-ID of 'Private' numbers! Reverse links to WhitePages.com provide name, and address for listed directory numbers. (ANI rules do not apply to local number service.)
Music On Hold
All of your callers will hear music-on-hold while waiting for you to answer. Our large selection of licensed music ensures callers don't hear the same tune over and over. You can also customize your music-on-hold with your own music selection, including voice-over advertisements and announcements.
Place Caller on Hold/Transfer
You can place your caller on-hold while you are talking by pressing '*1'. You can also return to the caller, transfer the caller to voice mail or 'warm' transfer the caller to another 10-digit telephone number, meaning you can speak with the third party before transferring the call.
Your System Administrator ID allows you to customize your InteliPhone service to your exact needs. Online control is simple, intuitive and requires no advanced training. Extensions are also assigned a personal Login ID and Password allowing extension users to access or modify their own personal settings and messages.
Find out who's calling before you connect. You choose how you want your calls to be screened: (Click the links on this page to hear examples.)
Passive Screening -- The Caller-ID display on your telephone will show the telephone number of your caller.
Active Screening -- Prior to connecting a recorded message will ask your caller to speak their name. When you answer, you will hear the caller's name and be able to decide whether to accept or reject the call.
Whenever you reject a call, InteliPhone will 'politely' transfer the caller to your Voice Mailbox. You can even specify the transfer announcement to be gender specific, generic, or silent.
Your personal number can receive multiple simultaneous calls. Each caller hears your full greeting or menu from the beginning. We strive for busy signals with InteliPhone™ Service!
This service is compatible with InteliPhone SmartPhone Apps for Android, iPhone, and BlackBerry. The InteliPhone SmartPhone app gives you one-touch login to our mobile control panel. Change call coverage options, hear messages, view call logs. And, where applicable, manage extensions, update destination phone numbers, change time of day routing, change in/out status, and send call-handling instructions to the operator.
Telephone Access to Messages
Telephone Access to Messages lets you retreive your messages from any telephone. Just dial your number, enter the special code, and hear, delete, replay, or save voice messages for later. Messages remain accessible by phone or by web until you decide to delete them. Additionally, with this feature, InteliPhone can call you whenever a new message arrives.
Toll Free or Local Numbers
Your InteliPhone account includes one toll-free or one local telephone number. Our toll-free numbers can be reached from all 50 states, US territories, and Canada. We can obtain local numbers covering more than 6000 cities from over 65 countries. Our network continues to grow and we can now offer local numbers in Canada and Europe!
Transferring your Current Toll-Free or Local Number is easy and free. Our Customer Service department will handle all of the details to transfer you existing number to InteliPhone Service with little or no interruption to your business.
Time of Day Routing
Using the InteliPhone Control Panel, you simply enter your business hours by day of the week. Then select where you calls should go during your Business Day and After-Hours. You can update or override your settings at any time online, by phone, or from one of our free smartphone apps.